Terms & Conditions

The terms and conditions guides our client privacy policy and conduct in collection, use, security and disclosure of client's financial information. It outlines the responsibilities we assume as representatives of Eastern Financiers Limited (EF), and our expectations of business partners. They also guide the development of EF's other policies and procedures

What personal information do we collect from the people that visit our website or app?

When reading a blog or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

  1. Fulfill your order
  2. Send you an order confirmation
  3. Send you requested product or service information
  4. Send product updates or warranty information
  5. Respond to customer service requests
  6. Administer your account
  7. Send you a newsletter
  8. Send you marketing communications
  9. Improve our Web site and marketing efforts
  10. Conduct research and analysis
  11. Respond to your questions and concerns

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

We use this information to:

  1. To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  2. To improve our website in order to better serve you.
  3. To allow us to better service you in responding to your customer service requests.
  4. To administer a contest, promotion, survey or other site feature.
  5. To send periodic emails regarding your investments or other products and services.


You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at support@easternfin.com

How do we protect your information?

 We only provide articles and information. We never ask for credit card numbers. We limit the collection of information about our clients solely to what we need to know to administer their relationship with us, to provide better client services, to offer investment products, and to satisfy any legal, statutory and regulatory requirements. We also inform our clients about the general usage of information we collect about them, and we will provide additional explanation if clients so request. A written consent is also obtained from the client before collection of such information.

We use regular Malware Scanning

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

We give clients choices about how their information will be used.

In order to most effectively deliver the services relating to investment products to our clients, it is sometimes necessary to share information about our clients with carefully selected investment product manufacturers, vendors and business partners who offer additional value to EF’s clients. EF will, prior to the collection of information, provide an option to the clients to not provide the data or information sought to be collected. The clients shall, at any time while availing the services or otherwise, also have an option to withdraw its consent given earlier to EF. Such withdrawal of the consent shall be sent in writing to EF.

We use prudent information security safeguards.

We limit access to client information systems to those who specifically need it to conduct their business responsibilities, and to meet our client servicing commitments. We employ safeguards designed to protect the confidentiality and security of our client information.

We limit the disclosure of client information.

We do not disclose client information unless we have been authorized by the client or where the disclosure is necessary for compliance of a legal obligation, or we do so in connection with our efforts to reduce fraud or criminal activity and to comply with regulatory requirements and guidelines. Any client information shall be disclosed to any third party by an order under the law for the time being in force, but the same shall be routed through the Compliance function.

We hold ourselves responsible for our privacy principles.

Each of EF’s employees and advisors are responsible for maintaining consumer confidence in the company. We provide training and communications programs designed to educate EF's representatives about the meaning and requirements of this Client Privacy Policy. Those who violate this Policy are subject to disciplinary action, up to and including dismissal. Employees and advisors are expected to report violations, and may do so confidentially, to their manager or to the Compliance Officer. We also conduct internal assessments of our privacy practices to ensure compliance with our Privacy Policy and the specific guidelines that support this Policy.

We extend this privacy policy to our business relationships.

We obligate companies we prudently select as our business partners to agree to keep our client information confidential and secure, to protect the information against unauthorized access, use, or re-disclosure by the recipient company, and limit its use to the purposes for which it was provided to them.

Display of the Policy

This policy shall be published on the website of the Company.

Review of Information

EF shall permit the clients, as and when requested by them, to review the information they had provided and ensure that any information found to be inaccurate or deficient shall be corrected or amended as feasible. However, EF shall not be responsible for authenticity of such information.

Grievance Officer

The Compliance Officer of Eastern Financiers is designated as Grievance Officer of this policy. The Grievance officer will ensure the overall implementation of this policy and in case of any discrepancies and/or grievances of any client; the Grievance Officer may be contacted at the below- mentioned address. All such grievances shall be redressed expeditiously but within one month from the date of receipt of such grievance.

Name of Grievance Officer: Ms. Reena Khaitan

Contact Address:

Eastern Financiers Limited

102, 104 & 210 “Lords”
7/1,Lord Sinha Road, Kolkata – 700071

Registered Office:

Eastern Financiers Limited

Phone No. (033) 40104223, Website: www.easternfin.com
Email ID: support@easternfin.com